FAQ
Categories
Product Specifications
What are the dimensions of this light?
Please check the product specifications on this page for the exact size, height, diameter, canopy size, and adjustable hanging length if applicable.
What materials is this product made from?
The materials are listed in the product details section. Because some materials may have natural texture or finish variations, each piece may look slightly different.
Does this light include bulbs?
Yes. Our lighting products include the required bulb or light source unless otherwise stated on the product page.
Is this light dimmable?
Dimming availability depends on the product and the compatible bulb or driver. Please check the product details before purchasing.
Installation
Does this light require professional installation?
Most chandeliers, pendant lights, ceiling lights, and wall lights require hardwired installation. We recommend installation by a qualified electrician.
Can the hanging height be adjusted?
For pendant lights and chandeliers, the hanging height may be adjustable if stated in the product specifications.
Shipping
Where do you ship from?
Our products are shipped from our factory in China to the destination address provided by the customer.
How long does order processing take?
Order processing time is usually 3–5 business days after payment is confirmed. Large, special, customized, or made-to-order lighting products may require additional processing time.
How long does delivery take?
Standard shipping transit time starts after the order has been processed and shipped.
- United States: 15–20 business days
- Canada: 18–22 business days
- Australia: 20–25 business days
- United Kingdom: 25–30 business days
- France: 25–30 business days
Expedited shipping may be available for some orders and usually takes 10–15 business days after shipment.
Will I receive tracking information?
Yes. After your order has been shipped, we will provide tracking information when it becomes available. Tracking information may take a few business days to update after shipment.
Returns
Can I return this product?
We offer a 30-day return policy. The item must be unused, uninstalled, in its original condition, and returned with all original packaging, accessories, parts, and manuals.
Can custom products be returned?
Custom or made-to-order products cannot be returned or canceled once production has started, unless the item arrives damaged, defective, or incorrect due to our error.
Damaged Items
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery with your order number, clear photos of the damaged item, photos of the packaging, and photos of the shipping label.
Warranty
Does this product have a warranty?
Some products may include warranty coverage against eligible manufacturing defects. Warranty coverage does not apply to normal wear, misuse, improper installation, unauthorized modification, or damage caused after delivery.
