Warranty Policy

EAYZO One-Year Limited Warranty

Last updated: July 15, 2026

EAYZO lighting products purchased directly from eayzo.com are covered by a one-year limited warranty against confirmed manufacturing defects in materials or workmanship.

The one-year warranty period begins on the date the product is delivered to the customer and expires one year after the delivery date.

This limited warranty applies to the original purchaser and is not transferable.

This One-Year Limited Warranty should be read together with our Return and Refund Policy and Shipping Policy.

What This Warranty Covers

This one-year limited warranty covers confirmed manufacturing defects in materials or workmanship that arise during normal use within the warranty period.

The product must be installed, operated, and maintained in accordance with the product specifications, installation instructions, electrical requirements, and intended use.

Each warranty claim must be reviewed before coverage can be confirmed. We will review the product condition, order information, photos, and description of the issue.

Submitting a warranty claim does not automatically guarantee approval.

What This Warranty Does Not Cover

This one-year limited warranty does not cover:

• Normal wear, aging, or gradual changes in appearance
• Cosmetic damage that does not affect the normal operation of the product
• Natural variations in stone, glass, wood, metal finishes, color, pattern, texture, or other materials
• Damage caused by misuse, improper care, neglect, impact, or accident
• Damage caused by improper installation, wiring, assembly, or maintenance
• Damage caused by incorrect voltage or incompatible bulbs, drivers, dimmers, switches, or electrical systems
• Damage caused by improper repair, modification, alteration, or the use of incompatible parts
• Damage caused by unsuitable environmental conditions
• Water or moisture damage to products that are not rated for wet or damp locations
• Outdoor exposure involving products intended only for indoor use
• Damage caused by fire, flooding, extreme weather, or other external events
• Loss, theft, or disposal of the product
• Damage unrelated to a confirmed manufacturing defect

Warranty coverage may be denied when the available information does not reasonably show that the reported issue was caused by a manufacturing defect.

Shipping Damage, Incorrect Items, and Delivery Issues

Shipping damage, incorrect products, missing items, and other delivery-related issues are handled according to our Shipping Policy and Return and Refund Policy.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery at info@eayzo.com and provide:

• Your order number
• Clear photos of the product
• Clear photos showing the reported issue
• Photos of the original packaging
• Photos of the shipping label
• A clear description of the issue

Claims submitted more than 7 days after delivery may be reviewed under this One-Year Limited Warranty rather than as delivery damage claims, depending on the nature of the issue and the available information.

How to Submit a Warranty Claim

To submit a warranty claim within one year of delivery, please contact us at info@eayzo.com and provide:

• Your order number
• The product name or model
• Clear photos of the complete product
• Close-up photos showing the reported issue
• A description of when and how the issue occurred
• Any other relevant information that may help us review the claim

Please do not return, repair, modify, disassemble, or dispose of the product before receiving instructions from EAYZO.

Repairing, modifying, disassembling, or disposing of the product before review may prevent us from reasonably determining the cause of the issue.

We may request additional photos, videos, measurements, or other information when reasonably necessary to evaluate the claim.

Warranty Review

After receiving the required information, we will review the warranty claim based on:

• The condition of the product
• The nature of the reported issue
• The available photos, videos, and information
• The original order details
• The product specifications and intended use
• Whether the claim was submitted within one year of delivery
• Whether the issue appears to have resulted from a manufacturing defect

We will contact you if additional information is required.

Submitting a claim does not guarantee warranty coverage or a specific solution.

Warranty Solutions

If a warranty claim is approved, EAYZO will, at its option, provide one of the following solutions:

• A replacement component or part
• A replacement product
• A reasonably comparable replacement product if the original product is unavailable
• A refund for the affected product

The selected solution will depend on the nature of the confirmed defect, the condition of the product, product availability, and whether a replacement part or replacement product is reasonably available.

A particular solution cannot be guaranteed before the warranty review is completed.

Any approved refund will be processed according to our Return and Refund Policy.

Return and Replacement Shipping Costs

When an approved warranty claim is confirmed to have resulted from a manufacturing defect or an EAYZO error, EAYZO will be responsible for the reasonable standard shipping costs required for the approved warranty solution.

EAYZO will not reimburse return shipping or other expenses arranged without prior written authorization.

Please do not return a product to any address before receiving return instructions and approval from EAYZO.

Costs resulting from misuse, improper installation, incompatible electrical components, improper repair, modification, accidental damage, or another excluded condition are not covered.

Installation and Labor Costs

Unless required by applicable law or approved by EAYZO in writing, this limited warranty does not cover:

• Original installation costs
• Product removal costs
• Reinstallation costs
• Electrician fees
• Contractor fees
• Scaffolding or access equipment
• Wall, ceiling, furniture, or property repairs
• Other third-party labor or service costs

Customers should wait for warranty instructions before arranging removal, repair, or replacement work.

Replacement Products and Parts

The availability of replacement products and parts may depend on the product model, finish, size, component, and production status.

If the original product or part is unavailable, EAYZO may provide a reasonably comparable replacement or another available warranty solution.

A replacement product or replacement part does not restart or extend the original one-year warranty period. It remains covered for the remainder of the original warranty period.

Custom and Made-to-Order Products

Custom and made-to-order products may not be eligible for preference-based returns or cancellations after production has started, as explained in our Return and Refund Policy.

However, a custom or made-to-order product may still qualify for support under this One-Year Limited Warranty if a confirmed manufacturing defect is found.

Returns and Cancellations

This One-Year Limited Warranty does not replace our 30-day return policy.

Requests to return an unused and uninstalled item must meet the requirements stated in our Return and Refund Policy.

Return eligibility, cancellations, custom products, made-to-order products, inspection requirements, return shipping, and refund processing are governed by our Return and Refund Policy.

Consumer Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Nothing in this One-Year Limited Warranty is intended to exclude or limit any mandatory rights available under applicable consumer protection laws.

Contact Information

Email: info@eayzo.com
When contacting us about a warranty claim, please include your order number, clear photos, and a detailed description of the issue.