Shipping Policy

Last updated: July 8, 2026

We provide clear and accurate shipping information so customers can understand our shipping process before placing an order.

Shipping areas

We currently offer free standard shipping to the following countries and regions:

• United States
• Canada
• Australia
• United Kingdom
• France

If your country or region is not listed but you would still like to place an order, please contact us at info@eayzo.com before purchasing so we can check the available shipping options and costs.

Where we ship from

Our products are shipped from our factory in China to the destination address provided by the customer.

Order processing time

Order processing time is 3–5 business days after payment is confirmed.

Large, special, customized, or made-to-order lighting products may require additional processing time. If additional processing time is needed, we will contact you with an update before shipment.

Our daily order cut-off time is 11:00 PM, GMT+08:00, China Standard Time, Shanghai.

Orders placed after the cut-off time may begin processing on the next business day.

Standard shipping transit time

Standard shipping transit time starts after the order has been processed and shipped.

Transit time may vary depending on the destination country, carrier service, customs clearance, weather, holidays, peak seasons, address accuracy, and other factors outside our control.

Shipping methods and costs

Standard shipping

We offer free standard shipping to the countries and regions listed above.

Standard shipping may be handled by carriers such as UPS, FedEx, DHL, local postal services, or other available logistics partners depending on the destination, package size, and shipping service.

For free standard shipping orders, EAYZO does not charge an additional standard shipping fee at checkout.

Expedited shipping

Expedited shipping may be available for some orders depending on the product, package size, package weight, delivery address, and available carrier service.

When expedited shipping is available, the exact expedited shipping cost will be shown at checkout before payment is completed.

Expedited shipping transit time starts after the order has been processed and shipped. Order processing time is not included in the expedited shipping transit time.

Duties and customs fees

For the countries and regions listed above, applicable import duties and customs fees required for delivery are included in the order price shown at checkout.

Customers do not need to pay additional import duties or customs fees upon delivery.

If you receive an unexpected customs duty or customs fee request related to your order, please contact us at info@eayzo.com before paying the requested fee so we can review the situation with the carrier.

Order tracking

After your order has been shipped, we will provide tracking information when it becomes available.

You can use the tracking number to check the delivery status of your package.

Please note that tracking information may take a few business days to update after shipment.

Address changes

Please make sure your shipping address is complete and correct before placing an order.

If you need to change your shipping address, please contact us as soon as possible at info@eayzo.com.

We cannot guarantee that the address can be changed after the order has been processed or shipped.

If a package is delayed, returned, lost, or delivered to an incorrect address because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for any related reshipping fees or carrier charges.

Damaged items during shipping

Please inspect your package when it arrives.

If your order arrives damaged, please contact us within 7 days of delivery at info@eayzo.com and provide your order number, clear photos of the damaged item, photos of the packaging, and photos of the shipping label.

We will review the information and provide a suitable solution. For confirmed shipping damage, we may provide replacement parts or a replacement product at no additional cost to the customer.

Lost packages

If a package appears to be lost during transit, please contact us at info@eayzo.com.

We will contact the carrier and request an investigation on your behalf. After the carrier investigation is completed, we will provide a solution based on the investigation result and the order situation.

If the carrier confirms that the package was lost during transit and the loss was not caused by an incorrect or incomplete shipping address provided by the customer, we may provide a replacement or refund according to the order situation.

Failed delivery or returned packages

If a package is returned because of an incorrect or incomplete address, customer refusal, failed delivery attempt, failure to provide required delivery or customs information, or other customer-caused delivery issue, the customer may be responsible for return shipping fees, reshipping fees, or other actual costs charged by the carrier.

Any applicable fees may be deducted from the eligible refund amount.

Delivery delays

We work with available logistics partners to complete delivery as smoothly as possible. However, delivery delays may occur due to customs clearance, carrier delays, weather, holidays, peak seasons, address issues, or other factors outside our control.

If a serious delay occurs and delivery cannot be completed within 90 days after shipment, please contact us at info@eayzo.com. We will review the order status and provide a suitable solution based on the tracking information and order situation.

Contact us

For shipping questions, please contact us:

Email: info@eayzo.com