Terms of service

Terms of Service

Last updated: July 8, 2026

Overview

This website is operated by EAYZO. Throughout the site, the terms “we,” “us,” and “our” refer to EAYZO. By visiting our website, browsing our products, creating an order, or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use our website or purchase products from us.

These Terms of Service apply to all users of the website, including visitors, customers, and anyone who submits information, content, or orders through our website.

Please also review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Contact page. These pages form part of the information customers should review before placing an order.

Part One: Online store terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or website for any illegal or unauthorized purpose. You must not violate any applicable laws when using our website or placing an order.

You must not transmit viruses, malware, harmful code, or any material that may affect the security or operation of our website.

Part Two: Business information and customer support

EAYZO provides product information, order support, shipping information, return and refund information, and customer service through the contact details shown on our website.

For questions about orders, products, shipping, returns, refunds, or these Terms of Service, customers can contact us at:

Email: info@eayzo.com

Part Three: Product information

We offer lighting products, including chandeliers, ceiling lights, pendant lights, wall lights, table lamps, and floor lamps.

We make reasonable efforts to display product names, images, colors, materials, finishes, dimensions, specifications, prices, and descriptions clearly and accurately.

Product appearance may vary slightly due to screen settings, lighting conditions, handmade details, natural material variations, or production batches. Customers should review product details, dimensions, installation requirements, and other product information carefully before purchasing.

If you have questions about a product before placing an order, please contact us before purchasing.

Part Four: Product availability and order acceptance

Product availability may change due to stock levels, production schedules, logistics conditions, or other operational reasons.

After you place an order, we may review the order information before accepting or processing it. We reserve the right to cancel or limit orders where permitted by law, including cases involving suspected fraud, incorrect information, unavailable products, pricing errors, payment issues, or shipping restrictions.

If we cancel an order after payment has been made, we will notify you and issue any applicable refund.

Part Five: Pricing and payment

Product prices are shown on our website and may change when necessary.

We make reasonable efforts to ensure that prices, promotions, discounts, and product information are accurate. However, errors may occasionally occur.

If a pricing error, product information error, or payment issue affects your order, we may contact you before processing the order, offer an available solution, or cancel the affected order and issue any applicable refund.

Payment must be completed through the payment methods available at checkout. Your payment information may be processed by third-party payment service providers according to their own terms and privacy practices.

Part Six: Billing, shipping, and account information

You agree to provide current, complete, and accurate billing, shipping, and contact information for all purchases made on our website.

If your information is incorrect or incomplete, your order may be delayed, returned, lost, or canceled. To the extent permitted by law, we are not responsible for delivery problems caused by incorrect or incomplete customer information.

If you need to update your order or shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Part Seven: Shipping and delivery

Shipping areas, order processing time, transit time, shipping methods, shipping costs, tracking information, address changes, lost packages, damaged packages, failed delivery, and delivery delays are explained in our Shipping Policy.

Customers should review our Shipping Policy before placing an order.

Shipping times shown on our website are based on available carrier information and normal logistics conditions. Actual delivery time may vary due to customs clearance, carrier delays, weather, holidays, peak seasons, address accuracy, or other factors outside our control.

Part Eight: Duties and customs fees

For the countries and regions listed in our Shipping Policy, applicable import duties and customs fees required for delivery are included in the order price shown at checkout.

Customers do not need to pay additional import duties or customs fees upon delivery.

If you receive an unexpected customs duty or customs fee request related to your order, please contact us at info@eayzo.com before paying the requested fee so we can review the situation with the carrier.

For countries or regions not listed in our Shipping Policy, please contact us before placing an order so we can check the available shipping options, costs, and delivery conditions.

Part Nine: Returns, refunds, and cancellations

Return, refund, exchange, cancellation, inspection, return shipping, damaged item, and non-returnable item rules are explained in our Return and Refund Policy.

Customers should review our Return and Refund Policy before placing an order.

Refunds, replacements, or other solutions will be handled according to our Return and Refund Policy and the specific order situation.

Nothing in these Terms of Service is intended to remove or limit any rights you may have under applicable consumer protection laws.

Part Ten: Custom, made-to-order, or special products

Some lighting products may be custom, made-to-order, oversized, fragile, or require additional processing time.

Custom, made-to-order, or special products may be subject to separate cancellation, return, or refund rules stated in our Return and Refund Policy or product page.

If a product has special handling, processing, shipping, return, or cancellation conditions, customers should review the product page and related policies carefully before purchasing.

Part Eleven: Accuracy of website information

We aim to provide clear and accurate product and service information. However, some information on our website may occasionally be incomplete, outdated, or contain errors.

We reserve the right to correct errors, update information, change prices, update policies, or cancel affected orders where necessary and where permitted by law.

If we cancel an order because of an error, we will notify you and issue any applicable refund.

Part Twelve: Website use and intellectual property

All website content, including product images, product descriptions, text, graphics, logos, layout, and design elements, is owned by or licensed to EAYZO unless otherwise stated.

You may not copy, reproduce, sell, resell, distribute, modify, or exploit any part of our website, products, product images, product descriptions, or services without our written permission.

You may use our website only for lawful personal shopping, product research, order placement, and customer support purposes.

Part Thirteen: User comments, reviews, and submissions

If you submit reviews, comments, suggestions, images, feedback, or other content to us, you agree that we may use, edit, publish, or display such content for business purposes, including product improvement, customer support, website content, and marketing, where permitted by law.

You agree that your submissions will not violate the rights of others, contain unlawful content, include false or misleading information, or contain harmful code.

We may remove content that we believe is inappropriate, misleading, unlawful, harmful, or unrelated to our products or services.

Part Fourteen: Third-party tools and links

Our website may use or link to third-party tools, applications, payment services, tracking services, shipping tools, social media pages, or external websites.

These third-party services are provided for convenience or functionality. We do not fully control third-party websites or tools and are not responsible for their content, policies, performance, availability, or errors.

Your use of third-party services may be subject to the terms and privacy policies of the relevant third-party provider.

Part Fifteen: Personal information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and manage personal information.

Part Sixteen: Prohibited uses

You are prohibited from using our website or its content:

(a) for any unlawful purpose;
(b) to violate any applicable laws or regulations;
(c) to infringe upon our intellectual property rights or the rights of others;
(d) to submit false, misleading, or fraudulent information;
(e) to upload viruses, malware, or harmful code;
(f) to collect or track personal information of others without permission;
(g) to interfere with website security, operation, or functionality;
(h) to place fraudulent, abusive, or unauthorized orders;
(i) to harass, abuse, insult, harm, defame, or discriminate against others.

We reserve the right to suspend or terminate your use of the website if you violate these prohibited uses.

Part Seventeen: Disclaimer of warranties and limitation of liability

We make reasonable efforts to provide reliable website access, accurate product information, clear policies, and customer support. However, we do not guarantee that our website will always be uninterrupted, error-free, or completely secure.

Our products and services are provided according to the product information, policies, and terms available on our website.

To the fullest extent permitted by applicable law, EAYZO is not responsible for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms of Service is intended to remove or limit any rights you may have under applicable consumer protection laws.

Part Eighteen: Indemnification

You agree to indemnify and hold EAYZO, our team, service providers, and partners harmless from any claim, demand, loss, liability, or expense arising from your violation of these Terms of Service, your misuse of our website, or your violation of any law or third-party rights, to the extent permitted by applicable law.

Part Nineteen: Severability

If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, that part will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining sections will continue to remain valid and enforceable.

Part Twenty: Termination

These Terms of Service remain effective unless terminated by either you or us.

You may stop using our website at any time. We may suspend or terminate your access to our website if we believe you have violated these terms, provided false information, placed fraudulent orders, or misused our services.

Any obligations or liabilities created before termination will continue to apply where necessary.

Part Twenty-One: Entire agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other website policies, form the entire agreement between you and EAYZO regarding your use of our website and purchases from us.

If we do not enforce any part of these terms immediately, this does not mean we waive our right to enforce it later.

Part Twenty-Two: Applicable law

These Terms of Service and any related matters will be interpreted according to applicable laws, unless otherwise required by consumer protection laws that apply to your place of residence.

Nothing in this section is intended to limit any mandatory rights you may have under the laws of your country, state, province, or region of residence.

Part Twenty-Three: Changes to Terms of Service

We may update or change these Terms of Service from time to time. The latest version will be posted on this page.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

Part Twenty-Four: Contact information

If you have any questions about these Terms of Service, please contact us:

Email: info@eayzo.com