Refund policy

Return and Refund Policy

Last updated: July 8, 2026

We want every customer to feel clear about our return and refund process before making a purchase.

30-day return policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To start a return, please contact us at info@eayzo.com with your order number and the reason for your return. Please do not send items back without contacting us first.

After your return request is reviewed and approved, we will provide return instructions and the return address. Items sent back without approval may not be accepted.

Return conditions

To be eligible for a return, the item must be:

Unused and uninstalled
In its original condition
Returned with all original packaging, accessories, parts, and manuals
Not damaged, altered, or modified after delivery
Returned with proof of purchase or order number
Provided with photos of the product and original packaging to help us review the return request more efficiently

Items that do not meet these conditions may not be accepted for return.

Non-returnable items

We do not accept returns for:

Custom or made-to-order products
Items that have been installed, used, modified, or damaged after delivery
Items missing original parts, accessories, or packaging
Returns requested more than 30 days after delivery
Products damaged due to misuse, improper installation, or unauthorized repair

Custom products cannot be returned or canceled once production has started, unless the item arrives damaged, defective, incorrect due to our error, or unless otherwise required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at info@eayzo.com with your order number, photos of the item, photos of the packaging, photos of the shipping label, and a clear description of the issue.

If the issue is confirmed to be caused by shipping damage, a product defect, or our error, we will help provide a suitable solution, such as a replacement part, replacement product, or refund, depending on the situation.

Return shipping costs

For returns caused by customer reasons, such as changing your mind, ordering the wrong size, or the item not matching your personal preference, the customer is responsible for return shipping costs.

If the return is caused by our error, product defect, or confirmed shipping damage, we will be responsible for the related return or replacement shipping cost.

Any paid shipping fees, including expedited shipping fees, are not refundable unless the return is caused by our error, product defect, or confirmed shipping damage.

Inspection and refund time

After we receive your returned item, we will inspect it within 3–5 business days.

Once the inspection is complete, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 7 business days after the returned item passes inspection.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

We reserve the right to refuse a refund if the returned item has been used, installed, damaged after delivery, is missing parts or original packaging, or is not returned in its original condition.

Order cancellations

If you need to cancel an order, please contact us as soon as possible at info@eayzo.com.

Orders may be canceled free of charge within 24 hours after the order is placed. After 24 hours, if the order has entered the production scheduling process, cancellation may be accepted with a 10% cancellation fee to cover costs incurred during production preparation, including materials, labor, and other related expenses.

Once an order has been shipped, it cannot be canceled. Custom or made-to-order products that have entered production may only be canceled if approved by us or as required by applicable law.

Exchanges

We do not offer direct exchanges. If you need a different product, size, color, or model, please return the original item according to our return policy and place a new order separately.

Please note that a new order will be processed according to our standard order and production procedures. Refunds for returned items will be issued after the returned item is received and inspected in accordance with our refund policy.

Consumer rights

Nothing in this policy is intended to remove or limit any rights you may have under applicable consumer protection laws.

Contact us

For return, refund, damage, cancellation, or warranty questions, please contact us:

Email: info@eayzo.com